Privacy Policy

Who We Are

The Traveller provides Umrah travel booking, trip management, document upload, live trip coordination, staff scanning, alerts, and customer support services through ttumrah.com and our mobile applications.

Prominent Background Location Disclosure

Background location is used only when you enable the relevant live location or background safety feature in the app, or when an active trip safety workflow requires it. You can stop sharing location from the app where available, and you can also disable location permission from your device settings.

Information We Collect

Account and profile information

We collect information you provide when you register, sign in, update your profile, or make a booking. This may include your name, government ID, email address, phone number, nationality, address, date of birth, gender, passport details, emergency or family details, and account credentials.

Booking, travel, and document information

We collect booking records, tour details, payment status, room and bus allocations, check-in records, QR scan records, add-on bookings, issue reports, medical or wheelchair request details when submitted, and documents such as passport photos, ID card photos, vaccine cards, or other travel-related files you upload.

Location information

With your permission, we collect location data for live trip coordination, safety support, missing-person alerts, and location-aware travel guidance. Some features may collect or transmit location in the background when enabled so staff can help you during an active journey.

Device, notification, and usage information

We may collect app platform, app version, device registration tokens for push notifications, login activity, sync activity, basic diagnostics, and security logs to operate the service, protect accounts, and improve reliability.

Payment information

We record payment amounts, status, references, and booking balances. Card or bank payment processing is handled by the relevant payment provider, such as Bank of Maldives, and we do not store full card details in our application.

Communication features

If you use push-to-talk, live voice, alerts, messages, or support features, we process the information needed to deliver those communications to the intended staff or trip participants.

How We Use Information

• To create and manage accounts, bookings, group travellers, payments, documents, and travel services.
• To verify passenger identity and prepare operational arrangements such as rooms, buses, luggage, meals, and add-ons.
• To provide live trip support, staff scanning, missing-person alerts, safety coordination, and guide assistance.
• To send booking updates, alerts, push notifications, service messages, and customer support responses.
• To prevent fraud, protect accounts, investigate abuse, and maintain system security.
• To comply with legal, regulatory, payment, travel, and operational requirements.

How We Share Information

We share personal information only as needed to provide and protect the service. This may include authorised staff and administrators, trip guides, travel operations providers, hotels, transport providers, payment processors, notification or communication providers, technical hosting providers, and authorities where legally required.

Live location is shared only with authorised staff or administrators for active trip coordination, safety support, I am Lost alerts, and related assistance. We do not sell personal information or location information.

Your Choices and Controls

• You can review and update many account details in the app or website.
• You can disable location, notification, microphone, camera, or photo permissions in your device settings.
• You can stop using live location or background safety features where the app provides an on/off control.
• You can request account deletion or data assistance by contacting us.

Data Retention

We keep information for as long as needed to provide travel services, maintain booking and payment records, support customer service, comply with legal and accounting obligations, and protect the security of the service. Uploaded documents and operational records may be retained while they are needed for current or past trips and compliance purposes.

Security

We use administrative, technical, and organisational safeguards to protect personal information. No online service can guarantee absolute security, but we work to limit access to authorised users and keep systems protected.

Children and Group Travellers

Our service is intended for travel booking and trip management. Group leaders or guardians may provide information for family members or group travellers where they are authorised to do so. They are responsible for ensuring that submitted traveller information is accurate and submitted with appropriate permission.

Changes to This Policy

We may update this Privacy Policy when our services, legal requirements, or app features change. The updated date at the top of this page shows when the policy was last revised.

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